Blog & Articles
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New blog posts & articles

NEW... What to do when web management goes wrong  July 2018

Junior in Mom-n-Pop's Diner has a big problem. He has to constantly plead with IT to get coding support and intervene in arguments between staff over who does what.

But as far as the executive team is concerned everything is great! They have a nice looking website and some cool apps. And besides it's only web! It's not like it can cause any real damage.

Wrong. The challenge of web control has been ignored - and a disaster is inevitable.

BLOG... New video | Why good web governance leads to stability  June 2018

In my new video I talk about "stability" as a factor of good web governance. Stability means you that you don't have to worry about things like too little authority, inadequate manpower, bad processes or simply stepping on a colleague's toes.

(Blog updated randomly since 2001)

Past articles

How to grow a web team as your website expands  May 2018

Watch my new videos about Junior in Mom-n-Pop's Diner as he learns how to transform his web team, online processes and digital tools to cope with a massive growth in online activity.

Why web governance fails  May 2018

The scale of demands placed on web teams far outstrips their ability to deliver. There is simply too much to do and not enough to do it with.

Stop redesigning your website. Start improving it!  May 2018

Underachievement is designed into many websites. Endless 'redesigns' instead of meaningful action. The cause is an absence of essential digital skills and resources.

Why your website (almost) never needs FAQs  April 2018

FAQs are almost always the last place users choose to find information on a website - not the first. That's why you need to stop using them.

Drinking from the digital firehose  Dec 2017

Digital management is opening up to scrutiny as never before as more and more tools gather insights about operations. ut there is a real danger that the quality of decision making will decline as data volumes increase.

Digital governance for digital transformation  Oct 2016

Those who are best at online in future will be those who are best at digital governance. The reason is that they will be the ones who can react most quickly to new circumstances, at the lowest cost and in a predictable way.

Stop being a digital atheist  March 2016

Lots of organisations *claim* to want better online operations, but really they're just going through the motions. No-one actually believes in it all. Converting your peers to Digital Governance can be done. The first step is to get the High Priests of senior management back onside.

Are poor site auditing systems killing the market?  Dec. 2015

Recently I spoke with Lawrence from Sitemorse about the incredible variety of tools now available to support online management - but also about the relative lack of sophistication of many. Could the providers of such auditing and monitoring systems be in danger of killing the start of the market?

4 MEGAtrends in Web Governance you need to know  Nov. 2014

Web Governance is finally catching-up with online needs, primarily as the result of 4 Megatrends. Underlying these Megatrends is a realization that if the trajectory of ever improving online experience is to be maintained, a better approach to governance is needed. And not just for aesthetic reasons. The real motivator is competitive advantage.

5 ways to Local government & Web Governance business case  Nov. 2014

Local government is hard! Not only are budgets always under pressure, but you have to cater for a huge array of topics and accommodate diverse internal stakeholders. This new guide describes 5 practical ways an updated Web Governance Framework can help your local authority be more successful online.

Why weaponizing web tools improves decisions  April 2013, updated Jul 2015

One impact of the ongoing arms race in web technology is the diversity of tools now available to assist with online management. Not only does this includes dumb systems like CMS and newer "smart" technology that can both automate operations and act as decision aids.

An Infographic of Web Governance  Dec 2013

Learn how Web Governance works how the concept of Website Scale can helps you plan a better system in this new infrographic.

3-step journey to Web Governance stability  Nov 2013

Progress in Web Governance occurs in 3 steps: Discover, Organise & Optimise. Use the new Web Governance Roadmap to work out the distance you have covered on your digital management journey - and what remains to be done.

Web Governance vendor interview: Sitemorse  Aug 2013

Recently I chatted with Lawrence Shaw (CEO at Sitemorse) about all things Web Governance. As a leading innovator in digital technology, I discovered him to be a treasure trove of insight - particularly regarding the effects of the EU cookie directive on online management.

Web Governance vendor interview: Siteimprove  June 2013

Back in 2004 I was appointed Webmaster for a leading site and needed a bit of help to get things under control. Enter Siteimprove from Copenhagen who had exactly the tool I needed. A few weeks ago I caught-up with Torben Rytt (CEO of Siteimprove's US operation) whose insight into current governance pressures & trends is second to none.

Web Governance vendor interview: TerminalFour  May 2013

Way back in 1997 TerminalFour CEO Piero Tintori speculated that content would soon become one of the biggest challenges of online business. He has yet to be disproved. Last week, he took some time to chat with me about current trends and challenges in Web Governance.

Roles & Responsibilities on a Web Team  Jan 2013

On a Web Team where everyone knows what they should (& should not) be doing, nobody has to worry about stepping on a colleague's toes. Find out how to achieve the industrial peace that clearly defined Roles & Responsibilities can bring.

A new Web Governance Framework. Psst... It actually works!  Nov 2012

The first step in changing Web Governance is often the hardest. Nevertheless, change must happen eventually. The framework outlined here provides a starting point for this conversation.

Planning a new system of Web Governance? Start with 'Website Scale'  Oct 2012

If you have to create a new system of Web Governance for your own site, there is no need to start from scratch! Simply work out the Scale of your site and build from there. There's lots of patterns to work from. Find out how!

How to build a successful Web Team  Aug 2012

Hire good people and they will generally find clever & innovative ways to get maximum bang for your buck. Yet for all their hard work, more thought often goes into buying some new technology than into creating a good team. This can't go on!

3-steps to healthcheck your Web Governance  July 2012

Sick with worry about your Web Governance? Popping pills to get some sleep at night? Time to get over it! Use this 3-Step Healthcheck to diagnose whether your Governance is fit for purpose - or in need of urgent treatment.

The 3 elements of Web Governance: Scale, Activity & Resource  June 2012

The elements of Web Governance are the same on all sites (the same primary activities, the same pillar resources) - it is merely their granularity & sophistication that change. The concept of Website Scale helps you plan for these differences.

Intranet Content and Information Architecture  Jan 2008

What strikes me is not the differences between most intranets, but the similarities. In contrast to Jakob Neilsen, I find that the commonality of content from one intranet to another is remarkably constant. This feature appears on the iQ Content blog.)

Web archiving - Save your site for your children's children  Nov 2007

A website archive prevents the loss of your hard-won online experience. It also preserves your site as a working model for the rest of eternity!

Desiderata for world-weary webmasters  Oct 2007

Webmasters! Feel like nobody cares?! Don't give up! The famous motivational poem 'Desiderata' has been rewritten to give you a new sense of purpose and belief.

Content Features and Formats  Sept 2007

Discover the wide mix of content features and formats you can deploy on your website. A key challenge is to choose the right formats for the list of features you are creating.

Educate Your Stakeholders!  May 2007

An important goal for Website Managers is to equip decision-makers with the knowledge they need to make informed choices about online development. This feature appears in the May 2007 issue of AListApart.com)

» Read all my articles on ALA
» Read Educate Your Stakeholders!

The Web and the Law  Feb 2007

Do you know the legal constraints of the web? If not, you better find out before someone else's lawyers do! Remember "Ignorance is no defence!"

The four pillars of intranet content  Jan 2007

Guess what? The content on most intranets is supported by four pillars: Work, HR, Corporate and Social Content

Types of website content  Aug. 2006

There are just three types of website content: content that 'persuades', content that 'sells' and content that 'reassures'.

How to write a documented site standard  July 2006

A well written corporate Website Manual or Standard can act as a powerful aid for guiding the activities of site management.

How to plan manpower on a web team  June 2006

How many people? What skills? Here are some guidelines to consider when planning the manpower requirements of a web team. (This feature appears on AlistApart.com). Read all my articles on ALA

» Read How to plan manpower on a web team
» In Nederlands: Een goed webteam is precies groot genoeg

Your corporate web standard is your constitution  May 2006

A Website Standard is a document that details the approach of an organisation to the management of its sites. In some ways, it is like a 'constitution', because it lists all the conventions by which online activity must be regulated.

Why you need Web Governance!  Apr. 2006

Without Governance there is no-one to say what is or is not allowed on a site, and no standards to which Developers can refer. Ultimately, this means no control and no direction.

Change how you control web change control  Mar. 2006

The responsibilities of site maintenance extend beyond issues of immediate operations - they are also concerned with developments that affect future integrity.

How to manage your website's hosting  Jan. 2006

The objective of Infrastructure Performance Monitoring is to ensure procedures are in place for the supervision of site hosting.

Quality Assurance - for a life free of broken links!  Dec. 2005

Even if all site procedures are strictly adhered to, errors can still arise that reduce the standard of the online experience. The problem is that unless someone is checking for such errors, they may go unnoticed until a customer complains.

Website maintenance 101  Nov. 2005

Website Maintenance encompasses all the activities needed to guarantee the operational integrity of a site. Yet, whenever these activities do not occur, the results can be embarrassingly visible.

The web design industry's best mag Etre One of the most respected online publications Stylegala

Read Educate Your Stakeholders!  May 2007

An important goal for Website Managers is to equip decision-makers with the knowledge they need to make informed choices about online development.

How to plan manpower on a web team  June 2006

How many people? What skills? Here are some guidelines to consider when planning the manpower requirements of a web team.