Manage your website with new confidence: 8 lessons, 90 minutes of video & downloadable supports.
The first practical guide to Web Governance. The Website Manager's Handbook has sold hundreds of copies.
Something's wrong with Web Governance. Too much to do & too little resource. Let's start to put things right!
This simple guide provides insight to the key tasks of Website Maintenance. Most useful to a new online manager who needs to know what to focus on, this document is abridged from The Website Manager's Handbook Chapter 2.
As with the document above, this clearly structured guide introduces the Web Development Cycle, the 8-steps you need to follow to create a new site or redesign an existing online presence. This document is abridged from The Website Manager's Handbook Chapter 3.
Different organisations progress at different paces towards operational stability. Some are leaders & others followers. See where you are on this journey by comparing yourself against the Web Governance Roadmap. (Use this in conjunction with my Roadmap article.)
The Web Content Calculator can help you plan the time & effort needed to write, migrate and review online content. (Watch a short video about how it works on my blog.)
A fully-editable document in DOCX format that lists & describes all the practical elements of an online management system, including:
- Roles & Responsibilities
- Processes & Procedures
- Key Activities
- Tools & Technology
Hundreds of copies sold worldwide.
Thousands of previews downloaded.
The Website Manager's Handbook is described by leading commentator Gerry McGovern as "Very clear and well written...a lot of practical depth...I'm sure that someone managing a large website, would find it genuinely useful."
Learn the skills you need to deliver a reliable & robust online experience for your users, as well as responsive web operations for your organisation. Download the new online video masterclass.
"If you work on a web team, you need this masterclass. Clarifying, affirming, practical!" Susanna Guzman, Web Director CFA
The Framework of Web Governance brings together all the disparate elements connected with running a website and organises them in 4 Pillar Activities and 4 Pillar Resources. Use this framework to audit your own system of online management in order to expose gaps and highlight issues.
Something's wrong with Web Governance. Too much content & too little budget. Too many demands & too little authority. Find out how we got into this mess - and how we can get out of it, with this easy-to-understand Infographic.
Check if the key tasks, tools & processes of Web Governance are reflected in your set-up. If you find gaps between your actual set-up and what is listed here, it could imply problems with your configuration. Use this Cheatsheet in conjunction with my article 3-Steps to Healthcheck your Web Governance.
A Web Governance Audit [pdf] grades your 'as-is' web operations.
A KPI Dashboard [pdf] measures performance against web goals.
A Web Process Flow [pdf] defines procedures for online tasks.
A Digital Strategy [pdf] explains how a strategy is created (pdf).