Templates & Downloads

Free guides, whitepapers, presentations & more

Web management training

Manage your website with new confidence: 8 lessons, 90 minutes of video & downloadable supports.

» Try a FREE sample

Web Manager's Handbook

An image of the cover of the The Website Managers Handbook'

The first practical guide to Web Governance. The Website Manager's Handbook has sold hundreds of copies.

» Get your FREE preview now :)

Web Governance Infographic

Something's wrong with Web Governance. Too much to do & too little resource. Let's start to put things right!

» Learn how in this Infographic


Step-by-Step Guide to Website Maintenance  free

This simple guide provides insight to the key tasks of Website Maintenance. Most useful to a new online manager who needs to know what to focus on, this document is abridged from The Website Manager's Handbook Chapter 2.

» Download A Practical Guide to Website Maintenance (PDF)

Step-by-Step Guide to Website Development  free

As with the document above, this clearly structured guide introduces the Web Development Cycle, the 8-steps you need to follow to create a new site or redesign an existing online presence. This document is abridged from The Website Manager's Handbook Chapter 3.

» Download A Practical Guide to Website Development (PDF)

Web Governance Implementation Roadmap  free

PDF of the roadmap

Different organisations progress at different paces towards operational stability. Some are leaders & others followers. See where you are on this journey by comparing yourself against the Web Governance Roadmap. (Use this in conjunction with my Roadmap article.)

» Download the Web Governance Roadmap (PDF)

Web Content Production Calculator  free

PDF of the roadmap

The Web Content Calculator can help you plan the time & effort needed to write, migrate and review online content. (Watch a short video about how it works on my blog.)

» Download the Web Content Production Calculator (xls, 50Kb)

Web Governance Template (fully editable)

A fully-editable document in DOCX format that lists & describes all the practical elements of an online management system, including:
- Roles & Responsibilities
- Processes & Procedures
- Key Activities
- Tools & Technology

» Buy the full 61-page Template for $9.99 (pdf)
» Or Download a sample (pdf)

Website Manager's Handbook

An image of the cover of the The Website Managers Handbook'

Hundreds of copies sold worldwide.
Thousands of previews downloaded.

Gerry McGovernThe Website Manager's Handbook is described by leading commentator Gerry McGovern as "Very clear and well written...a lot of practical depth...I'm sure that someone managing a large website, would find it genuinely useful."

» Buy the Web Manager's Handbook for $9.99 (pdf)
» Or Read a free preview on Google Books

Web management training course includes free Governance Template & Handbook

IT. Design. Content. Marketing. Analytics ... your job as a Web Manager is to get everyone to work together. Learn the skills you need to succeed in the web management masterclass ($29.99).

Cover of web management training masterclass
  • 8 lessons, 4 videos, 90+ minutes of detailed learning & free templates/supports
  • Resources: Identify the skills, structures, processes & tools your site needs
  • Leadership: Get senior managers to support web management & investment
  • Change: Minimise conflict as your website grows in scale
  • Download free samples or watch free video extracts

"If you work on a web team, you need Shane's masterclass. Clarifying, affirming, practical!" Susanna Guzman, Web Director CFA

Framework of Web Governance (A3 poster)  free

The Framework of Web Governance brings together all the disparate elements connected with running a website and organises them in 4 Pillar Activities and 4 Pillar Resources. Use this framework to audit your own system of online management in order to expose gaps and highlight issues.

» Download Web Governance Framework as a PDF

Infographic of Web Governance  free

Something's wrong with Web Governance. Too much content & too little budget. Too many demands & too little authority. Find out how we got into this mess - and how we can get out of it, with this easy-to-understand Infographic.

» View the Web Governance Infographic online
» Or Download Web Governance Infographic as a PDF

Web Governance Cheatsheet  free

Check if the key tasks, tools & processes of Web Governance are reflected in your set-up. If you find gaps between your actual set-up and what is listed here, it could imply problems with your configuration. Use this Cheatsheet in conjunction with my article 3-Steps to Healthcheck your Web Governance.

» Download The Web Governance Cheatsheet (PDF)


 

Some common web management deliverables

A Web Governance Audit [pdf] grades your 'as-is' web operations.

A KPI Dashboard [pdf] measures performance against web goals.

A Web Process Flow [pdf] defines procedures for online tasks.

A Digital Strategy [pdf] explains how a strategy is created (pdf).


Web Governance Framework [pdf] describes how to manage a site.

A Web Governance Template [pdf] documents a newly agreed system.

Job Descriptions [pdf] defines what staff should & should not be doing.

An Online Style Guide [pdf] sets out how content is written.