Free web handbook

Get top selling guide to web management FREE with new masterclass.

How better online management helps you

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Get better quality web outputs from improved procedures, better tools & focussed spend.

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Achieve the 'industrial peace' that clear roles bring to a web team.

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Deliver ever better RoI with less risk, through leadership & control systems that work.

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Build stable inter-departmental relationships based on shared priorities.

How I can help

I have 15+ years' experience in digital operations. As a commentator, I wrote the original 'Website Manager's Handbook' and have been published by AListApart & more.

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"Very clear & well written...genuinely useful."

Gerry McGovern
Author & commentator

"A sound framework that will help many organisations."


"Shane is extremely knowledgeable in his field."

Torben Rytt
Siteimprove USA

"Shane [has] impeccable attention to detail."

Elizabeth McGuane
Content Stategist

Let's get started

Online lessons

Subscribe to my new Online classes in Website Management.  NEW

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Contact me now

Email me. Tweet me. Send a carrier pigeon. I am ready to talk :)

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Download my 'handbook'

Buy your copy of the bestselling Website Manager's Handbook.

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Web Governance in plain English

I am a prolific author on Web Governance with dozens of research articles, commentary pieces & useful downloads ... and it's all free! Explore more in Research & Downloads.

Roles & Responsibilities on a Web Team

On a Web Team where everyone knows what they should (& should not) be doing, all tasks have a go-to-guy and nobody has to worry about stepping on a colleague's toes.

Web governance for local government

Use the new Web Governance Roadmap to work out the distance you have covered on your digital management journey - and what remains to be done.

Better web management in UK universities

If your biggest challenge is making the business case to get started, try the steps outlined in my new guide as a plan of action.